Jobs at Pod Volunteer

UK AND OVERSEAS

Opportunities to join Pod Volunteer UK and our project teams around the world

Pod Volunteer Specialist - UK Office - October 2017

The role of Pod Volunteer Specialist offers the right candidate a unique and exciting opportunity to join the Pod Volunteer team, supporting volunteers joining our projects around the world. We are looking for a motivated individual with a desire to work to a high standard within our award winning, ethical volunteering organisation.

Role:  Pod Volunteer Specialist
Location:  Cheltenham, UK
Job Type:  Full time, Permanent
Start:  October 2017
Application deadline:  24 August

The Pod Volunteer Specialist's role is to recruit, support and manage volunteers, providing a high level of service throughout their volunteer process, from initial enquiry through to receiving feedback post placement. You will be responsible for a portfolio of Pod Volunteer projects which you will manage and oversee.

The role will also involve marketing and other roles as Pod Volunteer continues to evolve.

Responsibilities

1. Volunteer management

  • Answering enquiry emails and phone calls
  • Processing volunteer applications
  • Matching volunteers to suitable projects
  • Communicating with volunteers, which may include interviewing, taking references and organising criminal record checks
  • Communicating with overseas staff and projects to manage the volunteer placements
  • Processing volunteer payments
  • Supporting and managing volunteers before they depart and whilst on placement
  • Gaining feedback from volunteers
  • Resolving any issues
  • Maintaining the Pod Volunteer database, online booking and availability documents

2. Placement management

  • Producing and reviewing website content and photos
  • Producing and reviewing volunteering and trip planning guides and other documentation
  • Maintaining risk assessments and emergency contacts
  • Communicating with projects and overseas staff on a regular basis
  • Processing invoices
  • Visiting projects
  • Reviewing projects on an annual basis
  • Identifying areas for improvement and resolving any issues
  • Assisting with the development / set up of new projects

3. Marketing

  • Publishing project updates through blogs and social media
  • Contributing to and reviewing all aspects of our website
  • Producing / contributing to our newsletter
  • Maintaining and managing our presence on referral websites
  • Maintaining and developing our social media presence
  • Responding to media enquiries
  • Attending events / fairs / talks
  • Contributing to marketing reviews and strategy
  • Other roles depending on skills and experience

4. Other

  • Administration – office, finance, IT
  • Assisting with specific ad hoc projects as required
  • Maintaining strong relationships with suppliers and partners
  • Contributing to campaigning and industry developments
  • Involvement in Pod Charity fundraising and events
  • Developing skills to meet the needs of the team and involvement in other roles depending on interests, skills and experience

Skills and experience required

Must have:

  • Passion for and experience of overseas travel and volunteering
  • Excellent communication skills (written and spoken)
  • Strong organisational and time management skills
  • Attention to detail
  • IT skills – Microsoft Word and Excel
  • Strong sense of ethics
  • Ability to work both independently and as part of a team
  • Ability to self-manage and show initiative
  • Ability to work in an open plan office and fit into a small team

Would be an advantage:

  • Previous travel to Pod Volunteer locations
  • Experience in an office environment

Eligibility to work in the UK

Applicants need to be eligible to work in the UK: UK/EU residents or holding a visa that permits full time employment. Applicants must also be available to attend second round interviews in the UK.

Contract and hours

Permanent contract based on working days of Monday – Friday; with core office hours of 9.30am-5.30pm. There may be times when additional hours are required.

Benefits

Starting package:  £17,000 per year,  made up of £16,775 salary + £225 pension (through our workplace pension scheme).

Holiday:  23 days paid holiday per year, increasing to 24 days in year two and 25 days in year three. From year five, an additional day’s holiday allowance is given for each year worked, up to a maximum of 30 days a year.

Team social activities: A budget of £500 is available per year to undertake team social activities of the team's choice.

Overseas travel:  As part of the role, Pod Volunteer Specialists undertake overseas travel to visit current or potential projects. This is normally one trip within the first year, then on average one trip every 18 months. Each trip is 1-3 weeks in duration.

How to apply

Please send us by email:
1. Your CV
2. A covering letter explaining why you would like to join Pod Volunteer and how your skills and experience are suited to the role

These should be sent to Gemma at [email protected]

Applications should be submitted by 9am on Thursday 24 August.

Interviews will be held in August/September and we plan for the new team member to join us in October.

We look forward to hearing from you!

The Pod Volunteer team

AWARDS AND ACCREDITATIONS

  • Tourism Concern
  • Association of Bonded Travel Organisers Trust
  • Right Tourism
  • DOFE
  • theguardian
  • the independent
  • Sunday Times
  • Year Out Group
  • Best Volunteering Organisation
  • Wall Street Journal